Emergency support for Aiir products

At Aiir, we know how frustrating it can be when technical issues affect the smooth running of your radio station. That's why our team are on call 24/7 to help resolve any issues with our products or services.

We may need assistance from other team members to resolve some issues, so have set out our criteria for issues which can be resolved outside our regular support hours.

If you are a PlayoutONE Pro customer and your station is off-air because PlayoutONE will not open or play audio, traffic or music logs won't import into Auto Importer or Data Controller cannot receive or send commands, then call us.

If you are having issues with an Aiir website, mobile app, Alexa skill or other digital product or service, check to see if the issue is eligible for emergency support.

📞 Europe

+44 (0) 333 444 7000

Off-air emergencies only. Calls will be charged at your standard network rate.

📞 USA, Canada or elsewhere in the world

+1 888 844 2447

Off-air emergencies only. This is a toll-free number within the US & Canada. In other countries, calls will be charged at your standard network rate.

✉️ Email

support@aiir.com

If you have an issue which is not covered in our Emergency Support criteria, email us instead. We aim to respond within 24 hours, or the next working day if received over the weekend.

Requests from PlayoutONE Standard customers with a support subscription, or issues not covered in our Emergency Support criteria should be directed to support@aiir.com for the quickest response.