My account has been disabled for breaching WhatsApp's Commerce Policy

After setting up your WhatsApp account for Studio Inbox, you may be notified that your account has been disabled due to breaching WhatsApp's Commerce Policy for digital and subscription services.

This means you cannot send or receive any messages until the issue has been resolved.

Fortunately, once you have identified and fixed the issue, the review process is fairly quick, and you will be able to access your account again.

The email from WhatsApp informing you your account has been disabled.

While WhatsApp's generic message is not particularly helpful in determining the account issue, we have found a common cause is having some required information missing from your Meta business portfolio.

⌨️ Providing the missing information

When logged in to Meta Business Manager or Meta Business Suite, click the 'Settings' cog icon on the bottom left corner of your screen.

On the left-hand menu, scroll down to 'Business info' and confirm that your correct business name, address, phone number, and website have been filled in.

Next, on the left-hand menu, click 'Billing & payments' then go to Accounts > WhatsApp Business accounts.

Click the affected account and press 'Edit' next to 'Business info'. Ensure your correct legal business name, address, currency, and time zone are selected, and you have ticked 'Yes, I am purchasing WhatsApp Business services for business purposes'.

🙋🏻 Requesting a review

Once you have filled in the required business information on the various sections of Meta's business platform, return to the original email or notification and press 'request another review'.

Within a few hours, you should receive a further update from Meta informing you the account restrictions have been lifted.

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