Using the browser console to capture errors

Most modern browsers come equipped with a built-in developer console which can be used to identify errors to assist with diagnosing technical issues with native web apps like Aiir's CMS.

🤔 What is the console?

The console shows critical errors and other important messages generated as web pages are loaded.

Normally, you would never need to open this, but if something isn't working as expected, the errors captured can be used to help Aiir's support team resolve the issue you are facing.

The errors and warnings produced in your browser may differ from what our team would see if they attempted to recreate the issue, so being able to access the logs from your browser is a vital step in resolving some technical issues.

Chrome's console showing a warning that cookies will be blocked due to a browser plugin.

⌨️ Accessing the console

Follow these steps to access the developer console in your browser:

Google Chrome

Press Ctrl + Shift + J on Windows or Linux, or ⌘ + Option + J on a Mac. You can also open the menu in the upper-right corner of the window and select 'More Tools' then 'Developer Tools'.

Mozilla Firefox

Press Ctrl + Shift + J on Windows or Linux, or ⌘ + Shift + J on a Mac. You can also open the menu in the upper-right corner of the window and select 'More Tools' then 'Browser Console'.

Microsoft Edge

Press Ctrl + Shift + I on Windows or Linux, or ⌘ + Option + J on a Mac. You can also open the menu in the upper-right corner of the window and select 'More Tools' then 'Developer Tools'.

Apple Safari

Press ⌘ + Option + C to open the console. You can also open the browser console from the 'Develop' menu, if enabled. Open Safari preferences from the menu, go to the 'Advanced' tab and tick 'Show Develop menu in menu bar'. Once enabled, click 'Show Javascript Console' from the Develop menu.

✉️ Sending details to Aiir

Once you see the errors (shown with a red cross ❌, rather than a yellow warning triangle ⚠️), you can either right-click them to export or save a copy as a text file, or you could copy and paste them into an email to Aiir's support team.