Push Notification Troubleshooting

There are a couple of common reasons why a particular listener may not have received a push notification to your app:

  1. The listener is running the app in the foreground when the push notification is sent
    On iOS, if the application is visible on the screen when the push is received, it is not shown.
  2. The user never agreed to the permission prompt when first running the app
    Without permission at an operating system level, we cannot deliver push notifications to that app. The only way to resolve this issue is to uninstall and reinstall the app and accept the request at startup.

If you believe you're experiencing an issue and both of these issues have been ruled out, please get in touch via Support and we can look in to this further for you.