Adding sources

Facebook and Twitter

To add Facebook and Twitter accounts to Studio Inbox for the first time, head to the main menu and select Social Accounts.

You will need to follow the instructions to authorize your accounts here, and then return to Studio Inbox.

You will then be able to add or edit a column, and select your Facebook and Twitter accounts.

Form Submissions

If you have a website with Aiir, you can have submissions to a form sent to Studio Inbox.

To do this, in Studio Inbox click the Sources icon on the left and create a new Form source; this will be the link between your form and Studio Inbox. You can re-use the same Form source, if you want another form's submissions to also flow through to the same place in Studio Inbox.

Add a new column and select the new form source, or edit an existing column to include it.

Next, go to Forms and edit the form you'd like to send to Studio Inbox - you will see an option to 'Post submissions to Studio Inbox'. Select your newly created Form source, and save the form.

Mobile App Interactions

If you have a mobile app with Aiir, you can enable audio, picture and text messages to be sent from your mobile app to Studio Inbox. 

To do this, in Studio Inbox click the Sources icon on the left and create a new Mobile App Station source and select the station.

Add a new column and select the new mobile app source, or edit an existing column to include it.

Next, go to Mobile App, select the station and go to the Interactions tab. Add the interaction methods you'd like to feature in your app.

Emails

To enable Email support, click the Sources icon on the left and create a new Email source.
You will then need to set up email forwarding in your email account, to forward messages to the address provided.

Add a new column and select the new email source, or edit an existing column to include it.
You will be able to reply to emails from Studio Inbox.