Changing streaming provider or stream URL

Once your website, app or Alexa skill has been launched, you may later change your streaming provider. This usually means that the URL (the address) to your stream changes, which means you need to change settings within Aiir so your listeners can continue to listen to your stage. Alternatively, you may remain with the same provider but they request that you update references to a new stream URL. Both of these events require the same common tasks to be performed.

Ideally, you would ask your new provider to run your new stream whilst your existing stream was still running, allowing your to gracefully migrate everything without losing listeners.

Website

The main thing to change for your Aiir website is the URL configured for your live player(s) or external player:

  • If you're a Radioplayer station, you change this in the Radioplayer app.
  • Alternatively if you use our standard Live Player, visit the Live Player app within Aiir.
  • If you use an externally hosted player, such as one provided by your streaming provider, visit the Listen Live Player page in Site Settings to change the URL for the external player if this has changed.

Radioplayer stations should also remember to publish their station info back to Radioplayer once updated so they can also use the new streaming details.

Mobile App

To change the streaming details for a mobile app station(s), go to the Mobile Apps area of Aiir.

Alexa

If you have an Alexa skill with us, please email us support@aiir.com to update your streaming URL.

Anything else?

You may wish to consult with streaming aggregators such as TuneIn who may hold your current streaming URL. You can then discuss with them how you go about updating these details, as Aiir cannot do this for you directly.