Adding SMS to Studio Inbox

Studio Inbox is able to receive and, in some cases, reply to SMS text messages from your listeners.

Users with Data Controller permissions can view message logs by going to the Data Control section from the Administration option on the main menu.

Supported providers

Studio Inbox can integrate with SMS providers including Cymba, Text Groove, Twilio and Vonage, but some features are only available in certain markets or from certain providers.

Setting up an SMS number

Aiir users with Administrator or Owner privileges are able to set up new SMS sources by going to Studio Inbox > Sources > SMS, then clicking "Set up an SMS number..."

You then need to select which of the four supported providers you wish to use. You should already have a number/account set up with them before setting anything up in Aiir, since you'll need information from them to set up the number in Studio Inbox.

The next screen changes depending on which provider you are using, but you will always be asked to enter your number and give it a name to be used in Studio Inbox. The other options shown on this screen will handle the integration with your SMS provider. For example, API credentials or webhook details.

Once set up, SMS numbers can be edited if you ever need to change the name used in Studio Inbox or update your provider's API credentials.