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FAQs

Quick answers to common questions

  • How do I renew my website's SSL certificate?
  • How do I enable SSL or HTTPS on my website?
  • Why does the wrong image appear on Facebook when I post a page?
  • Radioplayer Web Player Update Information
  • What should I do if posting to Facebook has stopped working?
  • What limitations are there on file uploads?
  • Why does the 'now playing' information on my website not update automatically?
  • What should I do if the now playing information has stopped updating?
  • Why has my SHOUTcast stream stopped working in Google Chrome?
  • Why isn't my stream playing in the latest update to Chrome?
  • Why isn't there a meta keywords field?
  • How do I set up recording with SharpStream?
  • Why is the top bar in iOS a different colour to the one I specified?
  • Why does our website appear to be down and showing a 403 error?
  • Why am I not receiving form submission emails?
  • Where did On Air Staff and Schedule go?
  • Where did RadioEPG go?
  • Do you have an API we can use to get on air schedule information?
  • Why have Google Maps stopped working on my website?
  • How do I add a new feature to Aiir, or change how it works?
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