Clicks and pops in recordings

If you are experiencing trouble with recording within WebVT, try the steps below to see if your experience improves.

Clear your browser's cache

Clearing the browser's cache can resolve many issues. Try the steps located here for your browser first.

Try WebVT Browser

If you are having issues with your regular browser, why not try our lightweight WebVT Browser? It strips out many unnecessary browser features like extensions and plugins, which can affect audio recording.

Audio Settings

If you are using a Windows PC, you may need to alter your recording sample rate. To do this:

Click the Windows Start Menu and type 'sound'
Choose 'Change System Sounds'
Click 'Recording' Tab
Right-click on your Microphone / Recording device and choose 'Properties'.
Click the 'Advanced' tab
Make sure the 'Default Format' is set to 16bit 44100
Make sure the two boxes under 'Exclusive Mode' are unchecked
Restart the device.

Hardware

If, after trying all of these suggestions, you are still having issues, we recommend restarting your device.

Once the device restarts, open your browser and ensure that any other programs are closed.