Troubleshooting LiveMIC issues

Occasionally, LiveMIC doesn't connect to the studio, usually due to an issue with PlayoutONE's Studio Monitor or Audio Engine running on the server or on-air PlayoutONE Pro machine.

The process differs slightly depending on whether your station uses PlayoutONE's Audio Engine.

🔊 Restart LiveMIC

The first thing to check is whether the Audio Engine or Studio Monitor applications are running and restart LiveMIC on the studio end. 

Audio Engine can run on a studio playout PC or server, while Studio Monitor is usually on your on-air machine. They will usually be visible in the Windows taskbar but can sometimes be hidden in the system tray (usually the bottom right corner of your screen, next to the clock)

If you can't see Audio Engine or Studio Monitor running, launch it by double-clicking on the icon on the desktop.

🎙️ Check Studio Monitor is configured correctly

On the Settings screen in Studio Monitor, check that the following is set correctly:

• Monitor PC: This should be set to the PC name of the PC running PlayoutONE Monitor, usually your PlayoutONE Server. 
• Station: The desired station should be selected from the drop-down list.
• Studio Monitor should show 'Connected' and 'LiveMIC Active'.
• Finally, check there are no errors in the log display. You should be able to see a LiveMIC launched entry when Studio Monitor was last launched.

Now, click the WebVT LiveMIC button. 

Check you can access your WebVT on the PC running Studio Monitor by copying and pasting the WebVT URL into a web browser. 

Under LiveMIC Control, the status should show ready, the Studio (Send) and Presenter/Jock (Recieve) should be set to the correct soundcard devices and both be showing as ON.

🚦 LiveMIC just says "Waiting"

If this is the case, most probably your network/firewall is blocking a connection to one or more of the external services that are used for LiveMIC; please ensure you can reach the following domains and ports: