Making a website live

Before you put your website live, read through this page in full so you understand the process.


Here's what you'll need:

  • A domain name, e.g.
    If you don't have one, you'll need to choose a domain name provider and purchase one. Domains are typically paid for on an annual basis, it's up to you to continue to pay the renewal fees for as long as you want to keep it. If you already have a website using your chosen domain name, that's fine, you'll be able to point it away from your current service provider to us instead.
  • Access to your domain name provider's control panel. 
    You're going to need to make changes in the 'DNS' section. Some domain providers make this quite easy, others not so much. We recommend working with someone who's quite technically confident, if you're not sure what you're doing. We can't assist here unfortunately, as a wrong move may impact on other services, such as your email account. We don't want to be responsible for that!
  • Access to the Site Settings app in Aiir.

Add your domain name to your Aiir account

The first step is to enter your domain name in Aiir, so we know what your new address will be. You can do this without actually putting your website live, so feel free to do it any time before you go live.

Go to the Site Settings app (you'll need to have access to it), then the Domain Name tab, and enter your domain name where indicated.

Enable HTTPS

Before you can put your website live, you must set up HTTPS. This can be done at any time before your website goes live.

The HTTPS page in Site Settings walks you through the process. You'll need access to your DNS control panel for this.

If you're ready to put your website live, continue to the next step.

Toggle your Aiir website live

On the 'Domain Name' page, you'll see a 'Website Live' option. Flip this to 'On' when you're ready to put your website live. This switch will update our systems, so that when you point your domain name to us, we'll understand it and display your website.

Update your DNS

Log in to your domain name provider's control panel and head to the DNS section. 

You'll need to add two records if they don't already exist, or update existing ones if they do. The details you need for this can be found at the top of the 'Domain Name' page referred to earlier.

The two DNS records must be set up exactly as shown - any deviation will result in your website not functioning correctly. 

Once you've made the changes to your DNS, that's all there is to it. It's then just a case of waiting for the internet to do its thing! It can take a little while, so don't worry if it's not immediate, or if different people see different results for a while.

What do the two DNS records do?

The CNAME record containing 'www' is the main point of access for your website.

The A record is what people will hit if they try to access your website without starting the address with 'www' - we'll redirect them to the full address if they do.

We're often asked if the 'www' part can be avoided. Sadly not, it's essential for us to be able to handle variations in traffic levels. You don't need to read it out though, typing in the address without it will work just fine.

What do I need to be aware of if I'm switching from another provider to Aiir?

  • If the addresses of pages on your website have changed, you may want to consider how this will impact Google and people who have bookmarked links which will no longer work. You can create 'redirects' in Page Manager, to keep old links alive.
  • All websites on Aiir must use 'www' in their URL. If your current website doesn't, that's not a problem as we'll handle redirecting traffic to the 'www' version of your website's URL.

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