Common emails you may receive from Apple
As part of your developer account membership with Apple, you will occasionally receive emails about events in your account. This document contains the most common emails you are likely to receive, explains what they mean, and what impact (if any) they have on your account with regard to Aiir's services.
Action Required: iOS Distribution Certificate Expires in 30 Days
You can safely ignore this message.
When we submit apps to Apple for the App Store, we have to use a certificate, which is a file that proves we are an authorised agent of your developer account. These allow us to securely sign the app, preventing anyone from tampering with the file without detection.
We handle this process on your behalf, creating a new certificate when we first submit an app. These certificates are valid for 12 months before expiring, and we can reuse the same certificate multiple times during that period for other apps within the same developer account or for app updates. If the expiration falls outside the period we're actively using your account, the current certificate may expire, triggering this email.
If the certificate expires, it does not affect your app currently in the store; it only means we cannot submit an update or a new app until we renew the certificate, which will happen as part of our usual release process.
Action Needed: Apple Push Services Certificate Expires in 30 Days
You should ensure your Apple Developer account is in good standing. If it is, you can safely ignore this message.
The Apple Push Services Certificate was previously required for your app to send push notifications to users.
We've been moving away from using this certificate to a new method that doesn't expire.
This email simply means the old certificate is about to expire. As long as you've kept your Apple Developer account in good standing, we've already switched your app to use the new method, so this email can be safely discarded.
Aiir [team member name] has revoked your certificate, so it is no longer valid
You can safely ignore this message.
Depending on which certificate is revoked, the impact is minimal or nonexistent.
If it's a distribution certificate, it means the certificate can no longer be used to issue an app update. However, when we update your app in the future, we'll create a new one anyway.
If it's a push certificate, this shouldn't matter, as we no longer use these.
Apple imposes limits on the number of active certificates that can be held at any given time. We may need to "revoke" one to clear room for us to issue a new one. We try to avoid this where possible to ensure a smooth transition between certificates, but this can be difficult if Aiir is not the exclusive supplier of apps in your Apple Developer account.
During the app submission process
As we submit your app, it goes through several stages before being available in the App Store or updated.
You can safely ignore this message.
You can safely ignore this message.
You can safely ignore this message.
You can safely ignore this message.
You can safely ignore this message.
The email I've received isn't listed here
As Apple is an external provider, they regularly make changes to their services without notifying us, so you may have received something new we haven't seen before.
Equally, it could be a more serious issue with your account. If you do receive a message that you're concerned about, please forward it to support@aiir.com where we can assist you.