Common emails you may receive from Google Play

As part of your developer account membership with Google Play you will occasionally receive emails about events in your account. This document contains the most common emails you are likely to receive, explains what they mean, and what impact (if any) they have on your account with regards to Aiir's services.

Action required: Update your Android targetSdkVersion by [date]

This email explains that when we next submit an update for your Android app, we need to target a more recent version of Android.

We'll make this change on your behalf but it only matters when we next submit an update for your app anyway - your existing app should not be affected.

There's no need to forward this email to us or notify us.

Dormant account: Developer account is not in use

This email explains your Google Play developer account is currently dormant and not being used to distribute any apps.

Access to Google Play's Developer Console is intended for developers who actively publish and maintain Android apps. Where Google detects accounts are not being used (usually for 12 months), the account may be closed.

If you receive an email like this, the first thing to check is that it relates to the Google Play account hosting your current Android app. Sometimes stations create new developer accounts and leave previous ones dormant when they create a new app.

If the email is about the account which distributes your app managed through Aiir, go to Mobile Apps > Prepare an update to submit an update to your apps. This will notify Google the account is still being used.

Submit your Data Safety form (or similar)

Google are alerting customers about the new Data Safety section they are going to start showing for apps in Google Play.

In February 2022 they will start to show a Data Safety section on app listings, but there is no requirement to have submitted information by then.

In April 2022, all new apps or updates for existing apps will need to have submitted data safety information.

They have not yet announced a deadline for when all existing apps must have submitted data safety information.

We have prepared a set of answers to Google's Data Safety questionnaire that we will start to use for all new app submissions and updates to existing apps.

If you'd like us to submit this information to Google at any other time, or you would like to review our responses, contact us.

Your developer profile and all apps will be removed from Google Play

This email is sent if you have not provided Google with account verification information it requires. This message is usually sent two months prior to your account being closed, with a follow-up reminder sent four weeks before the account is removed.

If you have not completed the verification steps by the date given in Google's email, your Google Play developer account will be closed and you will need to create a new one, invite us to the new account, and we can resubmit your apps to the Google Play store.

The email I've received isn't listed here

As Google Play are an external provider, they regularly make changes to their services without notifying us, so you may have received something new that we've not seen before. Equally it could be a more serious issue with your account. If you do receive a message that you're concerned about, please forward it to support@aiir.com where we can assist you.