People and privileges in Aiir

Sections of the Aiir platform are divided into 'apps', and the apps that are enabled for an organisation depend on the subscribed package or contract. People can then be given access to all apps or just a select few as decided by the person who set up their account.

There are three extra privileges a person can be given, which we'll cover in the following sections.

Regular users

When an administrator or owner invites someone to join their Aiir organisation, by default, the new user will have access to all the Aiir apps currently available.

If new Aiir services are added over time, each user's permissions may need to be updated to ensure they can access the new apps.

Users may not be able to access the full range of Aiir apps if their organisation's administrators or owners have not granted them permission. If you need access to additional Aiir apps, you will need to contact your organisation's administrators or owners rather than Aiir support. You can see who to contact by going to the 'Admin' area from the Aiir menu.


Administrators have access to all apps available within an organisation and also have the following extra abilities:

  • They can add and remove people and change what they can access.
  • They can assign the administrator privilege to others and take it away.
  • They can add and remove social accounts.

Administrators can be assigned by another administrator or an owner.

Data Controllers

Data Controllers have full access to listeners' personal information who submitted it via the station's website, app or Studio Inbox. They can access sections in the 'Admin' area for reports and settings specifically relating to data control. 

Data Controllers can only be assigned by an owner.


Owners are the ultimate admin within an Aiir organisation and can only be assigned by other owners or Aiir's support team in exceptional circumstances.

Owners can assign Administrator or Data Controller privileges to people in the organisation and delete other Owners.

For Aiir organisations billed via Stripe, Owners can also manage their subscriptions.

You should avoid giving Owner permissions to too many people, as they have the ability to remove other users or your entire Aiir website/app.

However, it is good practice in larger organisations to have more than one owner, so should one person lose access to their account, the other can restore it.

Adding and removing people and changing what they can access

Administrators can go to the Admin section, where they will find a section for adding and removing people from your organisation.

Once someone has joined Aiir, only they can change certain things on their account, like their name, email and password. As an administrator, you can select which apps they can use and which sites and stations they have access to manage elements for. You can also choose to lock their access in Page Manager and Media Manager to specific folders.

If someone has lost their username or password, an administrator can easily send a link via email to that person, which they can use to instantly log back in and reset their password.

A section lists everyone on the account in order of when they were last active. This allows you to easily audit who has access and which accounts may no longer be required.

Adding someone new

To invite someone to Aiir, you'll need their name and email address. You should also choose which time zone and country they'll be working in - we use this to display relevant information in the platform.

Once you've invited them, they'll receive an email containing a link. They will be able to complete the rest of the process themselves, including picking a password. They'll be asked to agree to our terms and conditions and given the opportunity to add an avatar.

You can then select which apps, sites, stations and social accounts they can access. By default, they're given access to everything.

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