How to view mobile analytics

Mobile analytics allow you to see useful information about how well your app is doing, such as how many people downloaded your app and where they're located in the world.

To view the analytics for your mobile applications log in to the websites supplied by Google (for Android) and Apple (for iPhone/iPad) respectively:

Google Play Console for Android apps

  • Visit the Google Play Console and sign in with your organisation's Google Account, the one that your applications are published under.
  • Click on the name of the app you are interested in from the main list.
  • The summary page shows you 'KPI' (Key Performance Indicator) stats, such as installs and uninstalls over the last 30 days. From here you can change the time range for the summary page via the pull down menu (top right), explore more detail on a specific metric on the page by clicking 'explore report' or dive in to deeper areas using the left hand menu.
Further support is available from  Google's support site.

App Store Connect for iPhone and iPad apps

  • Visit App Store Connect and sign in with your organisation's Apple ID, the one that your applications are published under.
  • Click 'App Analytics'.
  • Click on the name of the app you are interested in from the main list.
  • The summary page shows highlights such as impressions over the last 30 days, product page views (in the App Store), total number of installs, active devices and more. You can change the date range for this summary page using the pull down menu at the top. You can choose further metrics by clicking an item on the summary page, or using the menu towards the top of the page. Once you're in the context of a particular app, if you have more than one you can switch by using the pull down at the very top of the page.
Further support is available from  Apple's App Store Connect help section, under 'Measure App Performance'.

Can't find your Apple or Google login account details?

If you have no record of a developer account and your app is listed on Google Play or the App Store as being published by Aiir, it may be published under Aiir's own developer account. This is more common if your app was first released by Aiir over four years ago.
Unfortunately we are unable to grant you access to our own account, so you will be required to set up your own developer accounts and we can then transfer your applications in to that account. As well as gaining access to your analytics, this has other benefits such as easier portability for your apps in the future and displaying the publisher as your company name rather than Aiir.
The basics on setting up a new developer account are discussed on our  main Mobile Apps article. Once you have an account set up, please open a ticket with us and we'll be happy to assist with performing an app transfer.