Adding sources

Facebook and Instagram

To add Facebook and Instagram accounts to Studio Inbox for the first time, head to the main menu and select Social Accounts.

You will need to follow the instructions to authorize your accounts here, and then return to Studio Inbox.

You will then be able to add or edit a column, and select your Facebook and Instagram accounts.

Form Submissions

If you have a website with Aiir, you can have submissions to a form sent to Studio Inbox.

To do this, in Studio Inbox click the Sources icon on the left and create a new Form source; this will be the link between your form and Studio Inbox. You can re-use the same Form source, if you want another form's submissions to also flow through to the same place in Studio Inbox.

Add a new column and select the new form source, or edit an existing column to include it.

Next, go to Forms and edit the form you'd like to send to Studio Inbox - you will see an option to 'Post submissions to Studio Inbox'. Select your newly created Form source, and save the form.

Mobile App Interactions

If you have a mobile app with Aiir, you can enable audio, picture and text messages to be sent from your mobile app to Studio Inbox. 

To set this up, head to the Mobile Apps section of Aiir, select Stations at the top, select one of your stations, and then select the Interactions tab.

Add each of the interaction methods you'd like to feature in your app, and save the page. Repeat this for each of the stations in your app.

Then return to Studio Inbox, where the stations in your mobile app are now available to add to columns in your workspaces.

Emails

To enable Email support, click the Sources icon on the left and create a new Email source. You will then need to set up email forwarding in your email account, to forward messages to the address provided.

Add a new column and select the new email source, or edit an existing column to include it. You will be able to reply to emails from Studio Inbox.